LocalEatz Terms and Conditions
Last updated: August 1, 2026 · v2.6
1. Introduction and Acceptance
These terms govern your use of LocalEatz (localeatz.co.nz), an online marketplace connecting local food sellers and buyers in New Zealand. LocalEatz is operated by LocalEatz Limited, a company registered in New Zealand (NZBN 9429053857422). In these terms "we", "us" and "our" mean LocalEatz Limited, and your agreement is with that company. By creating an account or using the platform you accept these terms. The version and date of these terms are shown above; if we make material changes we will announce them on the platform, and continued use after that notice means you accept the updated terms.
2. User Accounts
You must be 18 or older to hold an account. Keep your sign-in details secure — you are responsible for activity under your account. Provide accurate information and keep it up to date. We may suspend or ban accounts that breach these terms.
3. Seller Obligations
Sellers must comply with New Zealand law — including the Food Act 2014 and the food-safety requirements that apply to what they sell — describe products accurately (including ingredients and allergens), and honour the orders they accept. Sellers who keep customer records on LocalEatz (for example for phone or market orders) confirm they collect and enter those details lawfully and use them only to fulfil orders and manage their customer relationships — never for unsolicited marketing through us. Additional seller terms are set out in the Seller Agreement. LocalEatz does not permit the sale of alcohol or other age-restricted products.
4. Our Role
LocalEatz is a marketplace platform: the sale contract for each order is between the buyer and the seller. We do not prepare, inspect, or deliver products ourselves and are not a party to the sale. We work to keep the platform safe and reliable, but we cannot guarantee the quality or safety of sellers' products. All sellers on LocalEatz are businesses selling in trade: your purchase is from the seller as a trader, and New Zealand consumer law — including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 — applies to it accordingly.
5. Seller Subscriptions and Billing
Sellers start on a free plan and can upgrade to a paid plan — currently Pro ($10/month or $100/year) and Max ($15/month or $150/year), in New Zealand dollars, billed securely by our payment provider, Stripe. Yearly billing is discounted: you pay for 10 months and receive 12. You can cancel or downgrade at any time from your account. Changes take effect at the end of the period you have already paid for — a monthly plan runs to the end of its month and a yearly plan runs to the end of its prepaid year — and we do not give partial refunds for the unused remainder if you change your mind. Upgrades (including switching from monthly to yearly billing) take effect immediately, and the unused portion of what you have already paid is automatically credited toward the new price. We may open or close plans to new subscriptions and may change plan pricing or limits for future billing periods with reasonable notice; if a plan is closed to new subscribers, existing subscriptions on it continue and renew as normal. Plan limits (such as active products and images per product) apply when a downgrade takes effect. Nothing in this section limits your rights under the Consumer Guarantees Act 1993 where the service is faulty or not delivered with reasonable care and skill.
6. Order Payments and Fees
Buyers currently pay sellers directly — by cash on pickup or bank transfer — and LocalEatz charges no commission on those orders. Card payment, processed securely by Stripe, may be offered when enabled; card orders carry a payment-processing and platform fee, deducted from the amount paid out to the seller. This fee is charged to the seller, not added to the price you pay as a buyer. Current rates are shown on the Pricing page. We may adjust fees where our payment-processing costs change, where the law or its tax treatment changes, or where we materially change the service, and will give sellers at least 30 days' written notice before an increase takes effect. All prices on the platform are in New Zealand dollars.
7. Delivery and Shipping
Pickup, local delivery, and shipping options — and any shipping charge — are set by each seller and are shown at checkout before you place your order.
8. Cancellations and Refunds
Refund and cancellation policies are set by individual sellers. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you cannot resolve a problem with a seller, contact us and we will try to help.
9. Privacy
Our Privacy Policy explains what personal information we collect and how we use it. It is available from the footer of every page.
10. Acceptable Use and Content
Reviews and messages must be honest and lawful. We may moderate or remove content, and may warn, suspend, or ban accounts for abusive or unlawful behaviour or repeated breaches of these terms. Conversation participants may report a conversation, or share it with our support team. Sharing lets our staff read that conversation's messages to investigate or resolve the matter, and every such access is logged; reporting alone does not give staff access to the messages.
11. Limitation of Liability
Use of LocalEatz is at your own risk. To the extent permitted by law, our liability is limited; nothing in these terms excludes rights that cannot be excluded under New Zealand law.
12. Changes to These Terms
We may update these terms from time to time. The current version and date are shown at the top of this page, and material changes will be announced on the platform. We may also transfer these terms, and our rights and obligations under them, to a successor or a related company — for example on a restructure or sale of the business — provided your rights under them are not reduced.
13. Governing Law
These terms are governed by New Zealand law, and the courts of New Zealand have jurisdiction over any dispute.
14. Contact
Questions about these terms: support@localeatz.co.nz. LocalEatz Limited, NZBN 9429053857422, registered in New Zealand.