LocalEatz Privacy Policy

Last updated: August 1, 2026 · v1.3

1. Who We Are

LocalEatz (localeatz.co.nz) is an online marketplace connecting local food sellers and buyers in New Zealand, operated by LocalEatz Limited, a company registered in New Zealand (NZBN 9429053857422). LocalEatz Limited is the agency responsible for the personal information described in this policy. This policy explains what personal information we collect, why, and the choices you have. Privacy questions: support@localeatz.co.nz

2. What We Collect

Account details: your name and email address, plus any optional profile details you add. Sellers additionally provide business details — business name and contact details, GST number if given, and bank account details used so buyers can pay by bank transfer. Orders include the delivery address and contact details you enter at checkout; guest checkout collects an email address for order updates. Messages to sellers, reviews, and feedback you submit are stored so we can display and moderate them. If you open a support ticket, you can choose to share one of your conversations with our support team so they can help resolve a dispute — support staff can then read that conversation's messages, and every such access is logged. Reporting a conversation flags it for moderation but does not by itself give staff access to its messages — only sharing does. The other participant is not notified of sharing or reporting. Sellers may also keep customer records — a name, contact details, an informal delivery address and order notes — about their own customers, including people without an account (for example phone or market-stall orders). We store these on the seller's behalf and they are visible only to that seller. They are the seller's records — LocalEatz does not use them for its own purposes. If you verify an account or guest-checkout email that matches a seller's record of you, the record is linked to your identity so that orders the seller records for you can appear in your order history; the seller sees only that a link exists and learns nothing new about you. Records linked to your account are visible under Account Settings, where you can also remove the link yourself. If you believe a seller holds a record about you, you can ask us via support to show you the details we hold, correct them, or delete the record.

3. Information Collected Automatically

When you sign in or register we record your IP address. To keep the marketplace working well and detect misuse we keep activity records (such as orders placed, listings created, and content changes) and search analytics (what was searched and clicked), which include IP address and browser details. Order and account changes are kept in an audit trail.

4. Cookies and Local Storage

Essential cookies keep you signed in and remember your language. Your browser's local storage holds things like your cart, checkout progress, and theme preference. Optional analytics cookies are used only if you accept them in the cookie banner — you can decline and the site works normally.

5. Analytics

With your consent, we use Google Analytics to understand how the site is used (pages viewed and shopping events such as add-to-cart and purchases). You can decline analytics in the cookie banner, and your choice is remembered.

6. Payments

Cash and bank-transfer payments go directly between buyer and seller — LocalEatz does not receive or hold that money, and buyers enter no card details. Seller subscription billing is processed by Stripe; a subscribing seller's card details go to Stripe and never touch our servers. If buyer card payment is enabled in future, it would likewise be processed by Stripe. Stripe's own privacy policy applies to its processing.

7. Email

We send transactional email — for example order confirmations, password resets, and account verification — through our email delivery provider. Delivery status and open/click events (which include IP address and device details) may be recorded to keep email working reliably. We do not send marketing email.

8. Who We Share Information With

Sellers see the order details they need to fulfil your order (your name, contact details, and delivery address for delivery orders). Service providers process data for us — payment processing (Stripe), email delivery, and hosting. We do not sell your personal information.

9. How Long We Keep Information

Account information is kept while your account is active. Order and transaction records may be kept for up to 7 years to meet tax and record-keeping obligations. Activity and analytics records are kept only as long as needed for the purposes above.

10. Your Rights

Under the Privacy Act 2020 you can ask for access to the personal information we hold about you and ask us to correct it. You can also ask us to delete your account — some records (such as completed orders) may need to be retained where the law requires. Contact support@localeatz.co.nz; if you are not satisfied with our response you can complain to the Office of the Privacy Commissioner.

11. Children

LocalEatz is for people aged 18 and over; we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this policy from time to time. The current version and date are shown at the top of this page, and material changes will be announced on the platform.

13. Contact